Booking, payment & refund policy.
A plain-language record of what customers transfer, when a booking is confirmed, and how cancellation refunds are calculated.
Transparent full payment
The final amount is displayed in Nigerian naira before a transfer order is created. Customers transfer directly to THE ATLANTIC HOUSE at FCMB. There is no hidden payment surcharge.
1. Confirmation and transfer holds
- A session, Lodge stay, pass or membership is provisional until an authorised administrator or manager confirms that the exact credit is visible in the official FCMB account.
- A selected session or Lodge inventory is held for 30 minutes while the customer transfers and submits the bank transaction reference.
- A submitted claim normally receives up to a two-hour review hold. If that review window passes, the claim remains recorded but inventory may be released.
- Screenshots, SMS alerts and customer declarations are supporting information only; they are not proof that the organisation received the funds.
- Customers must not transfer again for the same reference while a claim is under review.
2. Customer cancellation refunds
Standard sports & gym sessions
24+ hours: 100% facility charge
6–24 hours: 75%
Under 6 hours: no facility-charge refund
Conference room
7+ days: 100%
72 hours–7 days: 75%
24–72 hours: 50%
Under 24 hours: no facility-charge refund
Event Pavilion
14+ days: 100%
7–14 days: 75%
72 hours–7 days: 50%
Under 72 hours: no facility-charge refund
Sports Lodge
48+ hours before check-in: 100%
24–48 hours: 50%
Under 24 hours: no room-charge refund
Percentages apply to the facility or room charge. A separately listed caution fee is returned in full when the booking is cancelled before use. Approved bank-transfer refunds are sent manually through the official organisation banking channel and recorded with an outgoing reference.
3. Passes and memberships
- An unused pass or membership may receive a full refund before activation.
- After activation or first use, it is non-refundable except where the centre cannot supply the service or applicable consumer law requires otherwise.
- Weekly and monthly products do not renew automatically.
4. Centre cancellation and delayed verification
If Anyama cancels a paid booking or cannot provide the purchased service, the customer is entitled to the recorded full refund, including any caution fee. If a genuine credit is verified after its inventory hold has ended and the selection is no longer available, the centre will record a full refund task or offer an alternative date that the customer may freely accept.
5. Event caution fees
Sports/tournament Pavilion bookings include a ₦50,000 caution fee. Corporate/social Pavilion bookings include a ₦100,000 caution fee. It is tracked separately and returned after inspection, less only documented loss, damage or exceptional cleaning attributable to the booking.
6. Sports Lodge operating rules
- Check-in begins at 2:00 PM and check-out is by 11:00 AM, Africa/Lagos time.
- The Lodge contains 10 self-contained rooms. The individual rate permits one occupant per room; the team rate permits up to four occupants per room.
- Online stays are limited to 30 consecutive nights and 10 rooms per reservation.
- A no-show or early departure does not increase the refund calculated at the original check-in time, except where consumer law requires otherwise.
7. Receipts, support and disputes
- A receipt is issued only after staff verify the official-account credit. It shows the product, charge, caution fee, total, reference and refund state.
- For help, email contact@theatlantichouseinstitute.org or call/WhatsApp +234 805 412 8872.
- This policy does not remove any right available under Nigerian law.